Appropriate
Technology
Getting it right
Druid Partners devised and built an extremely
efficient and user-friendly UNIX® command
processing language (shell) for the regional
telephone companies. This shell enabled them to
construct supertransactions on top of their
existing OLTP provisioning systems. This product
(the US shell) allowed operating company
personnel and analysts to create programs and
procedures with full database access and
protections. It allowed them to marry and
flow-through work on different provisioning
systems. While the people using US were
sophisticated in their application knowledge,
they were less so in their knowledge of
programming. Druid was able to work with them to
find the right solution. The US shell proved so
efficient and successful that one regions
entire in-house re-engineering effort was based
on it. Another region did its own ISDN
provisioning, and their solution was propagated
to other regions. Supertransactions were used as
friendly and clear specification mechanisms in
requests for change to the underlying transaction
systems. Druid has marketed, maintained and
enhanced this product for ten years.
Getting the concept right at the start of a
project can have a long term effect. The shell
that Druid developed produced a strong return,
over time, on the original investment. Druid
remains committed to and connected to this
project.
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